Everise policy
A clearer guide to change-of-mind returns, sizing exchanges, faulty items, return condition, postage, and Australian Consumer Law rights.
Please email everisedance@gmail.com before sending any item back. Include your order number, name, contact details, item details, and the reason for the return or exchange request.
Please do not send items directly to the manufacturer.
For change-of-mind or sizing requests, please contact us within 30 days of receiving your order. We may consider an exchange or store credit where the item is returned in suitable condition and the requested replacement is available.
The item must be unused, unworn, unmarked, clean, and returned with its original packaging. Dance shoes that show sole marks, floor wear, scratches, damage, odour, or signs of use may not be accepted for change-of-mind exchange.
Custom made shoes and special order items are produced or sourced based on the details selected or confirmed by the customer. Change-of-mind returns may be limited for these items because they are made or ordered specifically for you.
This does not limit your rights under Australian Consumer Law if the item is faulty, not as described, or otherwise does not meet a consumer guarantee.
If you believe an item is faulty, incorrect, damaged, or not as described, contact us as soon as possible with photos and your order details. We will review the issue and work with you on a suitable remedy.
Depending on the issue, the remedy may include repair, replacement, refund, or another solution required under Australian Consumer Law.
For change-of-mind or size exchange requests, return postage is generally the customer’s responsibility. Please package the shoes securely and use a trackable postage method when sending them back to Everise.
For a size exchange, please include a prepaid return satchel inside the parcel with the shoes. We will use the provided return satchel to send the exchanged item back to you.
If the issue was caused by Everise or a remedy is required under Australian Consumer Law, we will advise the appropriate return or postage arrangement.
Once a returned item is received and inspected, we will contact you about the outcome. If a refund is approved, it will usually be processed back to the original payment method. Processing times can vary depending on the payment provider or bank.
Original postage is generally not refundable for change-of-mind returns unless required by law.
Sale items may have limited change-of-mind return options. However, sale items are still covered by Australian Consumer Law if they are faulty, not as described, or do not meet a consumer guarantee.
Nothing in this refund policy limits your rights under Australian Consumer Law. If a product does not meet a consumer guarantee, you may be entitled to a remedy such as repair, replacement, refund, or cancellation depending on the circumstances.
For returns, exchanges, or refund questions, email everisedance@gmail.com before sending anything back.
Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately can't offer you a refund or exchange.
To be eligible for a return, your item must be unworn and in the same condition you received it, with the original packaging and shoe box intact. Shoes that have been worn outdoors or on a dance floor can't be returned, as they can no longer be resold.
Gift cards are non-returnable.
We know buying dance shoes online means you can't try them on first, so we're happy to exchange for a different size within 30 days, provided the shoes are unworn and in their original packaging.
To exchange for a different size, please include a prepaid return satchel with your returned shoes. We'll use that satchel to send your replacement pair back to you.
If you'd like to exchange for a different style rather than a different size, get in touch first and we'll check availability and let you know if there's any balance payable either way, since prices vary between styles.
Custom-made shoes are produced to your chosen size and heel height specifically for you, with a 5 to 8 weeks lead time, and can't be resold. For that reason we handle change-of-mind requests on custom orders case by case, please contact us and we'll work through it with you.
This does not affect your rights if a custom-made pair arrives faulty. Your Australian Consumer Law guarantees apply to custom-made shoes exactly as they do to any other product.
If your shoes arrive faulty or damaged, contact us at with a photo of the fault and we'll sort it out. Depending on what you'd prefer and the nature of the fault, we can arrange a replacement pair, an alternative style, or a full refund.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights.
Once your return is received and inspected, we'll email you to confirm we've received it and let you know whether your refund has been approved. If approved, your refund is processed back to your original payment method.
If you haven't received an approved refund yet, please check with your bank or card provider first, as there is often processing time before it appears. If you've done that and still haven't received it, contact us at .
Sale items can't be refunded — only regular-priced items are eligible.
Send returns to:
Everise Dance Shoes, 14 Montpelier Loop, Canning Vale WA 6155, Australia
You are responsible for the cost of returning your item, and original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
For sizing exchanges, including a prepaid return satchel (see above) covers your replacement pair being sent back to you.
If you're returning an item worth more than $75, we recommend a trackable shipping service or shipping insurance - we can't guarantee we'll receive your returned item otherwise.
Questions about a return or exchange:
